TERMS & CONDITIONS
Your details: By placing an order on our website, you guarantee to us that you 18 years of age and over.
You agree to provide the following: Your legal name - e-mail address - billing address and delivery address - A contact phone number (in case we need to speak to you about your order)
The process: All orders are online via our website. If technology fails us, your order attempt may be unsuccessful. We will do everything we can to resolve this quickly. After placing your order, you will receive an automated acknowledgement. Once you are ready to check out, you will be directed to the shipping confirmation page where you can select the type of delivery, and the delivery address. All orders are subject to acceptance by us, we will confirm acceptance to you by confirming that your order has been dispatched.
Back-order: If something you’ve ordered is out of stock, we will let you know as soon as possible after the order has been placed. If we are able only able to restock the item after your main items have be sent, we may send it in a separate parcel after your main order has been dispatched or offer a refund of the out of stock item.
Dispatch: We aim to dispatch your order within 3 working days.
-Australia Post Regular Parcel- Australia Post Express Parcel- Australia Post Pack and Track
-Australia Post Express Post International
International customers will also be issued with a shipping number. The purchaser is responsible for ensuring their purchases meet customs regulations for their country.
BORN AGAIN BOHO will not be responsible for customs duty charged or refusal of entry of your order.
Additional Services: If you require additional services to the standard services provided by Australia Post such as insurance or a signature on delivery, you will need to advise us in the ‘comments’ field of your order. Costs for these additional services will be invoiced to you with your order.
Tracking Numbers: Will be issued as part of the processing of your order and can be viewed by clicking on the link provided.
Processing Time: Please note that Australia Post offer EXPRESS postage which means that your transit time is faster if this option is selected BUT here at BORN AGAIN BOHO we process each order in the order they are received regardless of your postage method selection. In busy times, or if you select custom items, the processing of your order can take up to 10 business days. Please allow for weekends when the Post Office is closed.
Responsibility: Once the goods have been accepted for delivery by Australia Post, we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.
Events beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:
Strikes or other industrial action. - Civil commotion, terrorism or threat of, war or threat or preparation for. - Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster. - Disruption to supplies or delivery methods. - Acts of government or regulatory bodies. - Disruption to public or private telecommunications networks.
Customs and Border Control: Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.
When we confirm acceptance of your order by confirming the products have been dispatched, a legally binding contract will exist between us.
If we do not confirm acceptance, we will refund your payment.
Your order constitutes an offer to us to buy our product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel the order. This includes non-payment of ordered products and fraudulent use of our website. We also reserve the right to bar certain e-mail addresses from accessing our website to place orders. We will not accept an order from any customer who we have suspended.
Ownership of the products will only pass to you when we have received the full payment for them.
A person who is not party to the purchase of the order shall not have any rights under or in connection with it.
By ordering from our website, you agree not to commercially resell any of our products without express written permission from us.
Commercially reselling our products is a breach of these terms and conditions and your agreement with us.
5. PAYMENT AND SECURITY
Payment Method: Payment is via PayPal, credit or Debit card
Secure Information: We do not hold your credit card data. You do not enter any credit card data into BORN AGAIN BOHO website.
When you come to pay for your products you leave our site and your payment is processed through the PayPal secure server.
our prices are in Australian Dollars ($AU). You will be charged in Australian Dollars even if you do not live in Australia. We reserve the right to alter prices at any time.
Overseas orders may incur bank charges for international transactions. Please note that any advertised special offers are subject to availability and may end before originally advertised.
International Orders: Products delivered to destinations outside of Australia may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we
advise that you check the import charges applicable in the destination country before ordering products to be delivered there.
The recipient of the order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside of Australia. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.
You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
BORN AGAIN BOHO reserves the right to change prices on our website without prior notification
7. CANCELLATIONS, RETURNS & ORDER COMBINATIONS
Cancellations: We aim to dispatch orders within 3 working days but if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do wish to cancel an order or change anything in your order, you must advise us urgently via email to avoid having to pay for delivery again. Please choose carefully, We cannot be held responsible if you change your mind on an item.
Combined Orders : If you make two purchases within 24 hours and the first order has not already been shipped, we MAY be able to combine the orders and refund some of the shipping cost. Please email us as soon as possible to request this. We do not guarantee this will be possible.
Returns: we do not accept returns or exchanges of opened, and/or used items, so please choose carefully. If you wish to return your unopened item it must be returned within 14 days, with undamaged packaging. The customer will be liable for the cost of return shipping. EMAIL US FOR OUR RETURN ADDRESS AT:
Damaged/Faulty Parcels: If the products you ordered have arrived damaged, we are really sorry. We do our best to pack them safely, but even the most well prepared parcel can get dropped or damaged en-route to your house. We very occasionally make a product that is faulty (please be understanding as we aim to provide 100% all the time but our products are handmade, not factory made). If you send these products back to us within 14 days of receiving them, we will offer you an exchange or refund where possible, once we have received the return, postage fees are at the buyers cost.
The information on this website is intended for information only and should not be considered 'advice', whether medical or cosmetic.
Please be aware that each bar of soap is handmade and hand cut, variations in colour, design pattern, texture, weight and scent may occur. These issues will not impact on the quality of the soap in any way. We reserve the right to change the design pattern or colouring of any soap at any time.
If you have sensitive skin or allergies you should read the ingredient list provided with each type of soap to ensure suitability. We advise you to do a patch test of any of our skin care products before use and if any irritation occurs to discontinue use immediately.
We have the right to vary our terms and conditions from time to time, If we do, we will replace these terms or conditions on our website.
While you are using this site, and during the ordering process, any information and data collected from you will be used solely for the purpose of processing you order. We will never sell on or disclose information to any third party whatsoever. Any information passed through this website is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested in writing. Our postal address will be given out on request.
BORN AGAIN BOHO will present information and content on this website including product information, articles, opinions, photographs, graphics, videos and audio files, as well as user generated content, This content is general and provided for information purposes only. The content should not be regarded as advice, including legal or medical advice. The information on this website should not be used without verifying it with appropriate sources or obtaining professional advice. Our website may include links to websites owned by other parties. We are not responsible for the material contained on these websites or responsible for their availability and we cannot be held responsible for any damage, loss or offence that may be caused by visiting these sites.